Anonymous
map-marker Plano, Texas

My order/Lack of Customer Service

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I ordered 2 toilet seats directly from Glacier Bay Shop. I received a receipt from the store with an order # and an email to contact if I had questions. The order was supposed to arrive w/in 15 days. I have not recieved order and website/contact email does not work. Do not buy from Glacierbayshop.com
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User's recommendation: Do not buy from GlacierBayShop.com

Anonymous

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Verified Buyer
| map-marker Naugatuck, Connecticut

Disappointed with shower head purchase

Glacier Bay Products - Disappointed with shower head purchase
Hello, I emailed a few months ago and then called and have not heard anything from Customer Service. I purchased a shower head in March - which I had to replace again due to it not working - little pressure, was just not a good experience. I have the receipt of my purchase - Home Depot could not do anything for me regarding a return, I am hoping your customer service will do something. Thank you,
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User's recommendation: Do not buy Glacier Bay

John S Hhg

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Verified Reviewer

Glacier Bay toilet tank cracked and broke

Glacier Bay toilet tank cracked and broke. Would love to get a replacement tank that I can either pick up at the store or have delivered.

Sticker inside says glacier Bay (round toilet) 2rc08 UPC 132992****14( elongated toilet) 2EC08 UPC 132992****11 1.28 gallons per flush. I would rather not buy a whole toilet. I don't even care that its the same one, just one that fit and connected correctly. Most importantly id prefer to not have to deal with an old wax ring.

Itd take me less than 20 minutes to replace a whole toilet but *** than nasty wax ring.

Most tanks I've seen though cost more than a basic whole toilet. I rent and am looking to move soon so it's not something I'm looking to invest a lot in to

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Loss:
$100
Pros:
  • Classic simple and universal designs
Cons:
  • Cost of replacement tank is almost the same as whole

Preferred solution: Replacement tank

Anonymous
map-marker Federal Way, Washington

Need a replacement part for kitchen faucet

Glacier Bay Products - Need a replacement part for kitchen faucet
I need a replacement for my Glacier Bay faucet head Model ASMEA112.18.1M MAX 1.75GPM (6.62L/MIN). The head is clogged. I have tried to soak head overnight, but still wi.py flow. I cannot take it apart to see what problem is. Can you please send replacement head?
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Anonymous
map-marker Burnaby, British Columbia

Want to appreciate

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CallThe phone call easy when start to have conversations with agents, but too long waiting time 35-30 mins.
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User's recommendation: Call in weekdays may help

Anonymous
map-marker Harlingen, Texas

Looking for a part

Never got help person cut off I gave him my phone number I had to hang up and I never got a call back
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User's recommendation: I don't know but if it's like how I got service then you're not going get help

Artist Xwg
map-marker San Ramon, California

Water won't get cold

Is there a way to make my water come out colder from my water dispenser .Please tell and also I not a pissed on angry person. I think you changed that to a concerned customer.
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Jalina Nxd
map-marker Lancaster, California

Customer service recording cots you off before help answers in person.

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Initial call refers you to correct dept., but recorded message cuts you off before real human addresses your issue: cleaning frequency, send new handbook/ brochure to me , and please consider infuture units flashing red-blue led indicating need for new filter, or cleaning instructions. Nobody like led talking to a robot to just get cut off again
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User's recommendation: Waiting to see how this is handled, first!!

rack l

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Verified Reviewer
| map-marker Richmond Hill, Ontario

Request parts

Glacier Bay Products - Request parts
hi looking for parts for market kitchen faucet rp20044 rp382**** rp805**** SKU 100085**** It was found leaking and very hard to turn
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Dustin K Ele

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Verified Reviewer

Top load water dispenser

Water dispenser was working great, have gone through 6 jugs no problem. This last jug was half full, woke up in the morning and it was completely drained out on the floor within 5 hours
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Preferred solution: Help

Erika T Tnz

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Verified Buyer
|

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Verified Reviewer
| map-marker Baldwinsville, New York

Glacier bay kitchen faucet

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Glacier Bay Products - Glacier bay kitchen faucet
Glacier Bay Products - Glacier bay kitchen faucet - Image 2
Glacier Bay Products - Glacier bay kitchen faucet - Image 3
Hello, I purchased a Glacier Bay Brenner commercial single handle faucet about 6 months ago. The black paint on the base is chipping off all over. I love the faucet, please help.
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Ramona C Sag

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Verified Reviewer
| map-marker Washington, District Of Columbia

Could not return to Home Depot

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Glacier Bay Products - Could not return to Home Depot
Glacier Bay Products - Could not return to Home Depot - Image 2
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Glacier Bay Products - Could not return to Home Depot - Image 4

Contractor did not do work on a timely basis so another contractor came in and said it was the wrong product for what needed to be done. I tried to take back.

It was cumbersome and heavy for a 77 year old woman. I went to customer service and they said it was purchased a year ago and Home Depot has a policy that an item has to be returned within 90 days. All I wanted was a store credit so I could get the right product. I had it put in my car and I had to pay someone to put it in my storage unit

In these times a 90 day return policy is unrealistic.

It has Home Depot shipping tags on the box. All of the other stores take back their merchandise without question I brought some items that were not taken out of the shipping box from Costco. I learned it was bought five years ago. They had no qualms and credited my account

It takes a long time to gain a customer and seconds to lose them

Then I called customer service on line.

It took over an hour.

I listened to the same recorded announcement until my phone died. I called the next day and they said they could do nothing because the contractor had paid and without his receipt I was entitled to nothing EVEN THOUGH I paid the contractor for his purchase

It will be a very long time before I walk into Home Depot again and I have a rental triplex that I am renovating, a condo, and a 70 year old home I am renovating

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Loss:
$1000
Pros:
  • Excellent products
Cons:
  • Cannot return past 90 days

Preferred solution: Full refund

User's recommendation: Do not have your contractor purchase an item from Home Depot until the last minute. You never know if the contractor gets sick, there is a prolonged pandemic or if you will ever use the item within 90 days

1 comment
Guest

You should be mad at the original contractor, not Home Depot. Ninety days is plenty of time for a return. I know I don’t want to buy an item that was laying around in your home over 90 days.

ryan s Okc

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Verified Reviewer

Glacier bay tap is leaking and need parts.

Glacier Bay Products - Glacier bay tap is leaking and need parts.
Glacier Bay Products - Glacier bay tap is leaking and need parts. - Image 2
I need the hose that connects to the detachable head of the faucet for model 1000 85* *** kitchen sink tap.
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Jalina Nxd
map-marker Lancaster, California

Info. On when to service filter on hot/ cold unit

After initial call giving my service need, I was put on hold and after waiting 3 minutes, I was automatically cut off;. Im pissed because I never got to speak to a real person to get my issue resolved.? Please upgrade your system to NOT automatically cut us off before a real person has a chance to even hear what our problem is . If its your policy to just shine on my comp Paint because Im just one person, then Ill proceed to hit up Costco, Walmart, etc., and see if they appreciate my patronage enough to at least answer me back; thank you. L. Johnson.
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User's recommendation: Depends on how you fix my problem, first.

Len J Riw

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Verified Reviewer
| map-marker Villas, New Jersey

Information on your Glacier Bay toilets

I would like to know if one of your power flush toilets is a STANDARD HEIGHT thats 14 - 15. Plus it should be 12 from the wall for mounting to the floor. Sincerely Len Jackson
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