Glacier Bay Products
Reviews and Complaints
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Verified Reviewer | Drummondville, QuebecMon lavabo
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Verified Reviewer | Toronto, OntarioCustomer Service
User's recommendation: The toilets are convenient and perfect fornsmall spaces. They are very affordable as well but not worth the headache. My toilet malfunctioned within a year of installation
Never heard back regarding kit fawcet repair
User's recommendation: These kit taps started leaking from inside the tap body after 2 yrs
Shower head extension pipe
User's recommendation: buy 2 at a time !!
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Verified ReviewerInefficient flushing
It often takes 2,3 even rarely 4-5 flushes to clear the bowl. What is odd is just liquid waste often takes 2 flushes.
Ive checked my system and there are no backups, the electric waste pump at the septic bed is functioning well. The interior water compartment parts seem to be functioning flawlesslyas in float valve etc.
The design simply doesn't seem to allow a good flow of water.
The deciding factor it's a faulty product is we have never had routinely poor flushing toilets until we moved into this house 6 years ago and remodeled. We replaced both toilets with new Glacier Bay ones of the same model, and both toilets flush poorly.
I'm only giving a 2 because they LOOK good.
Preferred solution: How to fox the issue
User's recommendation: I won’t buy again….
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Verified Reviewer | Toronto, OntarioDrain Peeling off
Preferred solution: Would like a replacement.
Question about my toilet
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Verified Reviewer | Miami, FloridaQuality?
I purchased three brand new toilets from this company Glacier Bay one of the three every time I flush screams and whistles is a problem in their Manufacturing a flaw in their products, tried once sending them a message in the text form no response hopefully I'll get one in the future spend hundreds of dollars I'm sure for a little product that would cure my problem word of mouth is the best advertisement I say that can help and ruin a company hope to get an answer soon from them because I will be advertising them verbally not to buy their products of course 6 months to own a product and for it to fail is not a good product
User's recommendation: Think twice
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Verified Reviewer | Burrillville, Rhode IslandDefective Wall Product
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Sugar Land, TexasGlacier Bay Kitchen Faucet - not working
- Economical if you want to use only few years
- Replacement cost makes it expensive than other higher up brands
Preferred solution: Glacier bay should provide replacement + refund of repairman ship charges that cost more than $100 now a days compared to $50-70 few years back..
User's recommendation: Other brands like Moen haven't given any trouble for more than 10yrs. You end up spending more with repair / replacement.
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Verified Reviewer | Uxbridge, OntarioLeaking kitchen faucet
User's recommendation: Warranty is in question.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Largo, FloridaDefective toilet
Less then 8 months I learn there is a leak due to a manufactured defect.
I had a professional licensed insured company plumber come out and took the toilet off turned it upside down took pictures of the inside showing two circles that were created during the time of making the porcelain and manufacturer try to put a patch in there and a patch and it is not holding creating a leak. That's what I purchased brand new toilet from Home Depot and it's worth nothing more than a door stopper right now do not buy a glacier toilet power flush.
Without getting an extended warranty. I bought two for a rental property and both failed and the company has yet to help in reimbursement of any kind.
- Price
- Toilet
- Problems with bowl
- Factory mold defect
Preferred solution: Full refund
User's recommendation: Look close there are two circles that were made during the process of forming the porcelain and they try and put a patch and I purchased his toilet brand new and that's what it looks like in the patches leaking . If you're going to purchase get a warranty the toilet did not last 9 months before finding out there was a manufacturer defect on a rental property that is currently leaking.
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Verified Reviewer | The Bronx, New YorkTried to call actual company but there's no way of contacting them, it's only Home Depot customer service. Which I had done already and they couldn't help so I wanted to speak directly with
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Verified Reviewer | Klamath Falls, OregonGlacier bay facet/sink kit
I will start this off by saying i am a mother of three and a do it yourselfer!! I bought the glacier bay double bowl kitchen sink ALL IN ONE kit and because this kit stated on the box "everything you need for easy installation in one box" and as a mother what could be better then an all in one kit right?
Well my house has standard pipes which are 1/2 inch and me assuming that EVERYTHING I WOULD NEED WOULD BE IN THE BOX i didnt think i would need anything other that what was stated as not included so i purchase this kit and take it home. And im not sure if you guys have kids but i tend to do all my updates/renovations after my kids go to sleep for the night its easier and they dont get into things. i get the sink installed and everything is where it needs to be so i go to hook up the faucet hoses to the water pipes and guess what!?!?! My houses STANDARD PIPES ARE TO BIG TO CONNECT THE HOSES.
and to make matters worse there IS NOT THE PROPER CONNECTORS IN THE BOX!!! so i unfortunately wasnt able to get the hoses connected untill the following morning when i would be able to go get the adapter i needed.
I will say it was very inconvenient and i am throughly disappointed in the advertisement of this product being something that should have had EVERYTHING I NEEDED FOR EASY INSTALLATION for a STANDARD kitchen sink. It would have been easier and much more convenient to just buy everything separately ATLEAST THEN I WOULD ACTUALLY HAVE EVERYTHING I NEEDED TO GET IT ALL HOOKED UP!!!
Preferred solution: Full refund
User's recommendation: Don't believe it when they say ALL IN ONE BOX
I purchased 2 toilets and no help with the problem
User's recommendation: don’t purchase
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Glacier Bay Products - Tried to call actual company but there's no way of contacting them, it's only Home Depot customer service. Which I had done already and they couldn't help so I wanted to speak directly with 2.0 manufacturer, but to no avail, all their phone numbers are sent to Home Depot. I understand they are exclusive to Home Depot, but they should still have their own customer service department for questions/problems that Home Depot can't answer/fix.