Marie-Eve G Xyj

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| map-marker Drummondville, Quebec

Mon lavabo

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Glacier Bay Products - Mon lavabo
Bonjour, cela fait déjà près d'un an que je vous ait écrit (4 reprises environ) pour mon lavabo qui est fissuré et je n'ai jamais eu de retour de votre part.
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thea p Zce

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Verified Reviewer
| map-marker Toronto, Ontario

Customer Service

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Was very bad. I called multiple times in the span of 4 weeks. Took 2 weeks for them to get back to me. They created a case and were supposed to get back to me, never did, so I called them a week later. My case was not there. Had to redo, still no follow up from them, so I had to call back. Found out they wrote my information incorrectly and under the wrong case number. The last person I spoke to did put some effort into helping me sort this out and I was sent the parts to repair my toilet.
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User's recommendation: The toilets are convenient and perfect fornsmall spaces. They are very affordable as well but not worth the headache. My toilet malfunctioned within a year of installation

Ziona Nxp
map-marker Winnipeg, Manitoba

Never heard back regarding kit fawcet repair

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After 2 years of use, the Glacier Bay kitchen faucet developed a leak from the tap body and leaked under the cabinet. Sent an email with no response and couldn't wait any longer for repair advice (to date) so installed another established brand set of kit faucet also purchased from Home Depot.
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User's recommendation: These kit taps started leaking from inside the tap body after 2 yrs

Demetrios Qaw
map-marker Boise, Idaho

Shower head extension pipe

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in less than 2 years I have had to buy now a third extension pipe. I don't understand why the handle that tightens the bar into place just spins and won't tighten. I thought it was cracked and then noticed nope, it's made that way! the one I'm talking about has the connection ends and a handle to tighten it then has a long tube and another handle to tighten again at the end that the shower head goes on. wont sty tight handle spins and shower head falls down. Maddening !!!
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User's recommendation: buy 2 at a time !!

Alex R Zwe

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Inefficient flushing

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It often takes 2,3 even rarely 4-5 flushes to clear the bowl. What is odd is just liquid waste often takes 2 flushes.

Ive checked my system and there are no backups, the electric waste pump at the septic bed is functioning well. The interior water compartment parts seem to be functioning flawlesslyas in float valve etc.

The design simply doesn't seem to allow a good flow of water.

The deciding factor it's a faulty product is we have never had routinely poor flushing toilets until we moved into this house 6 years ago and remodeled. We replaced both toilets with new Glacier Bay ones of the same model, and both toilets flush poorly.

I'm only giving a 2 because they LOOK good.

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Preferred solution: How to fox the issue

User's recommendation: I won’t buy again….

Julie Z Cfw

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Verified Reviewer
| map-marker Toronto, Ontario

Drain Peeling off

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Glacier Bay Products - Drain Peeling off
Glacier Bay Products - Drain Peeling off - Image 2
Good Afternoon, We purchased 2 sink faucets/drains from you not too long ago and one drain is already peeling away. This shouldn't happen so soon I would think, if at all. I'm not happy with the way it looks. Would the company offer a replacement drain? I have pictures if necessary. Thank you.
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Preferred solution: Would like a replacement.

Anonymous
map-marker San Diego, California

Question about my toilet

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Glacier Bay Products - Question about my toilet
I bought two glacier bay toilets about year ago and one looks like it's 10 years old.. how do I get rid of water stain..I was told glacier bay was a good toilet..not happy.
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Allen P Kid

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Verified Reviewer
| map-marker Miami, Florida

Quality?

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I purchased three brand new toilets from this company Glacier Bay one of the three every time I flush screams and whistles is a problem in their Manufacturing a flaw in their products, tried once sending them a message in the text form no response hopefully I'll get one in the future spend hundreds of dollars I'm sure for a little product that would cure my problem word of mouth is the best advertisement I say that can help and ruin a company hope to get an answer soon from them because I will be advertising them verbally not to buy their products of course 6 months to own a product and for it to fail is not a good product

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User's recommendation: Think twice

Katheryn H Zgn

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Verified Reviewer
| map-marker Burrillville, Rhode Island

Defective Wall Product

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Glacier Bay Products - Defective Wall Product
Glacier Bay Products - Defective Wall Product - Image 2
Upon building the wall shelf over the toilet shelf I noticed that the door (letter K) is missing the holes for the handle. Can I possibly receive the door with the holes so I can attach the handle. I do have the product and box should you need the proof. The wall cabinet is grey in color and the measurements at 23in W x 8.5 in D x 25.1 in H
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Preferred solution: Deliver product or service ordered

Diwakar G Ldl

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Verified Reviewer
| map-marker Sugar Land, Texas

Glacier Bay Kitchen Faucet - not working

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We bought this a while back Market Single-Handle Pull-Down Sprayer Kitchen Faucet in Stainless Steel and suddenly it stopped working. This instead making some noise when you try to open and close.
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Loss:
$125
Pros:
  • Economical if you want to use only few years
Cons:
  • Replacement cost makes it expensive than other higher up brands

Preferred solution: Glacier bay should provide replacement + refund of repairman ship charges that cost more than $100 now a days compared to $50-70 few years back..

User's recommendation: Other brands like Moen haven't given any trouble for more than 10yrs. You end up spending more with repair / replacement.

KEITH G Atz

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Verified Reviewer
| map-marker Uxbridge, Ontario

Leaking kitchen faucet

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I have the Glacier Bay model 3000 kitchen faucet . It now is leaking from the cold and the hot handles. It was purchased in Bracebridge Ontario Home Depot store in June 2011. I do not have the receipt.
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User's recommendation: Warranty is in question.

Lisa B Lya

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Verified Reviewer
| map-marker Largo, Florida

Defective toilet

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Glacier Bay Products - Defective toilet
Glacier Bay Products - Defective toilet - Image 2
Glacier Bay Products - Defective toilet - Image 3
Original review Aug 17, 2022

Less then 8 months I learn there is a leak due to a manufactured defect.

I had a professional licensed insured company plumber come out and took the toilet off turned it upside down took pictures of the inside showing two circles that were created during the time of making the porcelain and manufacturer try to put a patch in there and a patch and it is not holding creating a leak. That's what I purchased brand new toilet from Home Depot and it's worth nothing more than a door stopper right now do not buy a glacier toilet power flush.

Without getting an extended warranty. I bought two for a rental property and both failed and the company has yet to help in reimbursement of any kind.

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Loss:
$444
Pros:
  • Price
  • Toilet
Cons:
  • Problems with bowl
  • Factory mold defect

Preferred solution: Full refund

User's recommendation: Look close there are two circles that were made during the process of forming the porcelain and they try and put a patch and I purchased his toilet brand new and that's what it looks like in the patches leaking . If you're going to purchase get a warranty the toilet did not last 9 months before finding out there was a manufacturer defect on a rental property that is currently leaking.

Jadriel Sqc

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Verified Reviewer
| map-marker The Bronx, New York

Tried to call actual company but there's no way of contacting them, it's only Home Depot customer service. Which I had done already and they couldn't help so I wanted to speak directly with

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manufacturer, but to no avail, all their phone numbers are sent to Home Depot. I understand they are exclusive to Home Depot, but they should still have their own customer service department for questions/problems that Home Depot can't answer/fix.
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1 comment
Jadriel Sqc

Glacier Bay Products - Tried to call actual company but there's no way of contacting them, it's only Home Depot customer service. Which I had done already and they couldn't help so I wanted to speak directly with 2.0 manufacturer, but to no avail, all their phone numbers are sent to Home Depot. I understand they are exclusive to Home Depot, but they should still have their own customer service department for questions/problems that Home Depot can't answer/fix.

Alisha G Mdi

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Verified Reviewer
| map-marker Klamath Falls, Oregon

Glacier bay facet/sink kit

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Glacier Bay Products - Glacier bay facet/sink kit
Glacier Bay Products - Glacier bay facet/sink kit - Image 2
Glacier Bay Products - Glacier bay facet/sink kit - Image 3
Glacier Bay Products - Glacier bay facet/sink kit - Image 4

I will start this off by saying i am a mother of three and a do it yourselfer!! I bought the glacier bay double bowl kitchen sink ALL IN ONE kit and because this kit stated on the box "everything you need for easy installation in one box" and as a mother what could be better then an all in one kit right?

Well my house has standard pipes which are 1/2 inch and me assuming that EVERYTHING I WOULD NEED WOULD BE IN THE BOX i didnt think i would need anything other that what was stated as not included so i purchase this kit and take it home. And im not sure if you guys have kids but i tend to do all my updates/renovations after my kids go to sleep for the night its easier and they dont get into things. i get the sink installed and everything is where it needs to be so i go to hook up the faucet hoses to the water pipes and guess what!?!?! My houses STANDARD PIPES ARE TO BIG TO CONNECT THE HOSES.

and to make matters worse there IS NOT THE PROPER CONNECTORS IN THE BOX!!! so i unfortunately wasnt able to get the hoses connected untill the following morning when i would be able to go get the adapter i needed.

I will say it was very inconvenient and i am throughly disappointed in the advertisement of this product being something that should have had EVERYTHING I NEEDED FOR EASY INSTALLATION for a STANDARD kitchen sink. It would have been easier and much more convenient to just buy everything separately ATLEAST THEN I WOULD ACTUALLY HAVE EVERYTHING I NEEDED TO GET IT ALL HOOKED UP!!!

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Loss:
$999999

Preferred solution: Full refund

User's recommendation: Don't believe it when they say ALL IN ONE BOX

Anonymous
map-marker Houston, Texas

I purchased 2 toilets and no help with the problem

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i purchased 2 toilets when i had my house remolded and both of them made loud noise; i j have reached out to your company and no help
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User's recommendation: don’t purchase