Contact Glacier Bay Products Customer Service
Glacier Bay Products Phone Numbers and Emails
Toll-Free Number:
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(855) 434-5224
Customer Service:
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(800) 466-3337
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(800) 430-3376
Complaints/ Feedback:
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(800) 435-4654Web Site Feedback
Glacier Bay Products Emails:
How to Contact Glacier Bay Products?
Most Popular Number:
| Total calls: 6 451 | Issues resolved: 167 | Last call: Mar 19, 2025 |
Glacier Bay Products Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Glacier Bay Products Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Glacier Bay Products is 8554345224. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 79% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Glacier Bay Products may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Glacier Bay Products Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Glacier Bay Products is 8554345224. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 79% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Glacier Bay Products may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Glacier Bay Products mainly because of product/ service, return/ replace and request for information.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Glacier Bay Products is customercare@homedepot.com. 100% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (EST):
Monday - Friday: 8:00am - 7:00pm
Saturday: 9:00am - 6:00pm
Glacier Bay Products Customer Service Reviews
Home Depot sells the product I had bought but not parts. The GB rep helped me locate the product # and its info on line.
Explained how to locate parts numbers, how my warranty worked, how to request another part (one I might need was not available).
I've got an email with the case number to use if I need future service. Definitely well handled by the rep.
Customer service sucks they wanted my phone number they wanted my email address they wanted my home address none of this was necessary for the problem I was having with a product
Explained clearly in print form and the person responding knew absolutely NOTHING about what I told them or the product. It was a simple problem which turned into a complicated issue.
How Good is Glacier Bay Products's Customer Service?
Summary of Glacier Bay Products Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Glacier Bay Products?
Product/ Service Question:
- “Product problem”
- “Locate products and parts”
- “Kitchen faucet doesn’t work”
Return/ Replace Question:
- “Replacement parts”
- “Toilet tank lid replacement”
- “A faucet shower water diverter rubber seal replacement”
Request for Information Question:
- “Touchless control box support”
- “Find out HD shower faucet would have the same slide bar length as my broken one.”
- “Call about availability for a toilet fill valve”
Shipping and Delivery Question:
- “Missing parts”
- “Missing parts for faucet”
- “Missing part on the toilet”
Website/ Application Question:
- “I have installed glacier bay sink faucets 3 months ago. I was cleaning them and I saw the color came off. They look tarnished to me.”
- “Issue with a conmector when installing a new Parnell faucet”
- “Installation kitchen faucet”
Staff Question:
- “Customer service”
- “Talk to service rep about water cooler”
- “Service machine”
Payments and Charges Question:
- “I have problem with my Glacier Bay 7 Flushes Billiards Balls Toilet in Home Depot no have available the little gummy piece for the tank, for that reason, the toilet not retend the water an they increase my water bill incredible. That piece at not in”
- “You have charged my credit card and I didn't buy anything from you”
- “My fauce touchless faucet discharge is very slow”
Activation/ Cancellation Question:
- “Cancelation of order”
- “GB kitchen faucet is not functioning with the infrared eye activation.”
- “Cancel order”
Refund Question:
- “Refund or patch kit”
- “Warrantee refund”
- “Refund”
Account Question:
- “Toilet issues/ small disabled individual needs”
- “Having problems woth account”
Employment Question:
- “VWD2266W-2-hdu”
Other Question:
- “Part”
- “Garbage disposal”
- “My kitchen Crome problem”
Compare Glacier Bay Products Customer Service To
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