2845 Chapman St, Oakland, CA 94601
Not resolved

Update by user May 16

same issues. Experienced plumber can only tighten it to 80% nut then just spins.

Original review posted by user May 15

Our plumber of 40 years installed, but because the stem is not threaded, the unit at the base where it meets our granite countertop constantly is loose. How can it stay secure without a threaded stem and nut to secure tightly???

We are now stuck with this and our plumber says he deals with this issue all the time. Home Depot should not sell. Just a simple threaded stem would solve this issue.

Very dissatisfied with this. Even the last one we had was a generic free one from the granite installers was secured tightly.

Product or Service Mentioned: Glacier Bay Products Faucet.

Reason of review: Bad quality.

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Remove the plastic “quick mount connection” and replace with a brass mount with tightening screws. You can either call glacier bay and they will send you for free, because they know the plastic is crap, or you can special order through Home Depot for $7.

I special ordered mine.

Here is the link for what you will need, hope this helps. https://www.homedepot.com/p/Glacier-Bay-Pulldown-Mounting-Kit-RP90121/301158339


we are having the same problem .. two licensed plumbers couldn't get it to tighten up.

Told me they've had the same problems with this brand before..

told us they were cheap junk. Apparently they are right.

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