Curtis B Pvn

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Toilet tank

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Hi,

I'm not sure who to contact, but I have a Glacier Bay toilet (NT250T) and am having a problem installing it. The area above my toilet has a shelf that goes all the way across the back of the toilet and is attached to the wall. The problem is, I cannot get the tank lid installed as there is not enough space between the tank and the permanent shelving. I cannot change out the toilet as it is an assisted height toilet system, and I know I could just install a shorter toilet bowl assembly, but it's in a room that needs the height. I got an estimate to remove the shelf ($250.00).

I am looking to see if there is a variant for that model series that might have a shorter upper tank? I only need about 1/4 inch or so.

Thanks in advance,

Curtis

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Preferred solution: Apology

User's recommendation: They read my message and decided to not act upon it. It was skipped???????

Nareshkumar O

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Issue with Vanity - will Return if not partially refunded.

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Glacier Bay Products - Issue with Vanity - will Return if not partially refunded.
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Glacier Bay Products - Issue with Vanity - will Return if not partially... - Image 4
Glacier Bay Products - Issue with Vanity - will Return if not partially... - Image 5
Glacier Bay Products - Issue with Vanity - will Return if not partially... - Image 6
Original review Apr 23, 2024

Hi , I have bought a 800$ worth vanity from home depot and it has many issues. I have brought it from store to my home and seeing improper colors , lots of stains on color.

The drawers are zigzag and not aligned.

It is very cheap and I would not buy in future if it costs as low as 100$ to me.

It is not worth 100$.

I can send you pics, I have shared pics with Homedepot and they are not ready for partial refund.They advised me to bring the vanity to store and return , that way I will get my full refund.

As it is little heavy , I do not want to do that but I will do it if I am not paid partial payment of 300$ refund.

I can send you all pics but I do not see any option to upload pics here on your webpage. WG5859**** is the order number at Homedepot website, I am not sure if you can find details with this.

You may email me as a reply and I will share any other info.

if needed. I will have no other option than returning to Homedepot if I do not get partial refund.

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Loss:
$800
Cons:
  • Not worth
  • Waste of time and labor cost
  • Waste of transportation cost

User's recommendation: do not buy this product.

Sam T Azg

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Replacement parts

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Glacier Bay Products - Replacement parts
Glacier Bay Products - Replacement parts - Image 2
Evening/Morning, I wanted to get a replacement toilet tank flange, some tank bolts and a new button. All items are rusted or green (button). The tank flange just looks like its on its last legs. I can provide photos if needed. I do have the receipt if needed. It was purchased 9/20/20
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Loss:
$25
Pros:
  • Toilet has been great
Cons:
  • Parts apparently have a 4 year life span

Preferred solution: Parts

User's recommendation: Save your receipt

Walter H Dkd

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| map-marker Chicago, Illinois

My water dispenser is not dispensing hot water

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Glacier Bay Products - My water dispenser is not dispensing hot water
Glacier Bay Products - My water dispenser is not dispensing hot water - Image 2
My water dispenser hot water on the device Only works for 2 weeks I in on 2-15 I take it back oh a week later then got a new one and it worked about a week or 2 then its doing the same
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User's recommendation: I have not had my problem fix yet

Wes M Hsh

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Kitchen faucets

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Glacier Bay Products - Kitchen faucets

Needed supply line replacement attempting to determine if it was a less common m8 or the more common M10 I couldnt find any calipers, and I was hoping they could provide me with an answer before I randomly ordered a part that I might have to return and wait even longer for replacement, as they dont carry them in store. I could barely understand the lady on the phone through her accent and she was completely unknowledgeable of the glacier bay products basically had no idea what I was talking about said that some department was closed. Provided me a phone number, but I cant speak to them so basically Zero help whatsoever.

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Loss:
$200
Cons:
  • Poorly made
  • Poor service
  • Poor information

Preferred solution: Full refund

User's recommendation: Don’t buy glacier bay and invest in calipers/ remember where you put them

Resolved
Terri G Bhk

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Resolved: Kitchen Faucet

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Updated by user Jun 05, 2024

Company fixed the issue and I have been provided with apology. The problem was not resolved. Not even an answer from them.

Original review May 29, 2024
The handle on my kitchen faucet keeps going into the down position and turning the water back on. The faucet is similar to the Linscott with a coiled spring neck. This faucet is probably about 7 or 8 months old. This should not be happening. I was happy with this purchase, but if it can't be fixed, I wouldn't ever buy or suggest anyone to buy any Glacier Bay merchandise. What can I do to fix the problem? This is the second email I am writing to the company. Thank you, Terri Gallagher
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Loss:
$100
Pros:
  • Faucet was purchased for the size of the sink
Cons:
  • Dont answer their own emails

Preferred solution: Full refund

rabindra b Jpg

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Power flush faucet lever broken

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Glacier Bay Products - Power flush faucet lever broken
Glacier Bay Products - Power flush faucet lever broken - Image 2
Did not get resolved. I called the couple of times but no progress. Could not get the broken lever. I end up spending around 75 just to get it working.
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Loss:
$75
Pros:
  • Weak parts
Cons:
  • Non replaceable parts

Preferred solution: Parts to fix the issue.

rabindra b Jpg

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| map-marker Brampton, Ontario

Power flush faucet lever broken

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Glacier Bay Products - Power flush faucet lever broken
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The issue did not got resolved. I called couple of times but couldnot get anywhere. The lever got brolen but couldnot get replacement.
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Anonymous
map-marker Medway, Massachusetts

Will not replace a chipped counter top!

Glacier Bay Products - Will not replace a chipped counter top!
A new, out of the box vanity's counter top was chipped. Their own papers state not to return to the store but email them for replacement. Now they refuse to do so. It needs to be uninstalled & taken back to Home Depot which will cost more to uninstall & replace another one. All the money we spend on home remolding, we will not buy this brand again. Hello Lowe's or Menards!
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User's recommendation: Do not buy this product! They do not stand by their word.

Chett M

Need a new drain stopper one of those pushed on push-up Auto popper ones

Glacier Bay Products - Need a new drain stopper one of those pushed on push-up Auto...
I talked to somebody on the phone and they sent me an email. I can send them a picture of the faucet and the drain stopper. I said it might take a few days for them to get back to me, but their offer is all I need. I can't find it at the Home Depot store.
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Loss:
$1

Preferred solution: A new drain stopper

Anonymous
map-marker Dawsonville, Georgia

Problem with a sink

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Glacier Bay Products - Problem with a sink
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I bought a sink for my kitchen remodel and installed it about six months ago I am the only one that uses the kitchen after a couple of weeks of use I noticed the bottom was very scratched up not deep use the finish is definitely bad it looks worse that the one I took out and it was ten years old.can you help it looks terrible but dont affect the use thanks
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Nikole R Gsk

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Verified Reviewer
| map-marker Portland, Oregon

Deck plate

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Glacier Bay Products - Deck plate
Glacier Bay Products - Deck plate - Image 2
I am contacting to see if you offer a three hole deck plate for the faucet I purchased, it only came with a one hole deck plate and my sink has three holes. The faucet model # is HDQFP2BC420CP. Will contact Monday it is Sunday the 10th. Thank you for your help, haven awesome day. Waiting for a response can edit rating later when figured out.
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David T Lzk

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Escutcheons don't cover holes

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Glacier Bay Products - Escutcheons don't cover holes
Careful about drilling holes in tile to accommodate the WingIts anchor bolts. I used the holes drilled in the Glacier Bay 24" grab bar to register the 3/4" holes I drilled in my bathroom tile for the anchor bolts, When I slipped the escutcheons down to cover the grab bar installation, a gap of 1/4" revealed itself that could not be covered without a larger escutcheon. WingIts provided a template that, had I used it, would have avoided the problem, but Glacier Bay didn't indicate this could be a problem other than saying that their products were "WingIts compatible."
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Preferred solution: Larger escutcheon.

User's recommendation: Use WingIts template when drilling holes to install Glacier Bay grab bars.

joseph F Tsk

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Verified Reviewer
| map-marker Venetia, Pennsylvania

Home Depot owns Glacier Bay. Just like Wal Mart now, the units are all made in China. Most of the problems occur because the metric units are off by .a half a millimeter. Leaks X10.

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Home Depot needs to stop selling Glacier Bay products. The units are not quality-controlled and the people at Home Depot who work on the floors know that this product is not what the customer needs.
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User's recommendation: You can buy Glacier Bay, but you will be sorry!

Bob G Ztv

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Replacement Cartridge

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Hello, My hot bathroom faucet cartridge is broken and has a steady leak. Also, the cold one has a constant drip. Please send free replacements. Thank you, Bob
View full review
Loss:
$23
Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Went to Home Depot who sells Glacier Bay and they said their Rep has not left any Complimentary Cartridges (like Moen does) for 5 years. Unable to go to their Website directly. I ended up buying them at Amazon.

Samuel T Wqc

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Water machine broken

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I bought a water dispenser at Home Depot in January 2024. The cold water does not work. I turned the screw on the back to adjust it, but nothing works despite that. This is the VWD366BLP-HDC model. Is it possible to repair it or get a new one? THANKS. Is it also possible to speak with a French representative because I'm from Quebec and I speak French, and a little bit of English.
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Loss:
$225
Pros:
  • Hot water
Cons:
  • Cold water

Preferred solution: Full refund

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