Glacier Bay Products Reviews and Complaints
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So the plumbers have been here all day (June 7). They are now working in the bathroom. They open the box for the vanity/sink take out the sink and it's chipped in two places on the bottom. So we stop and take pictures of the problem and the box. The damage had to occur...
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Review
Product
Reason of review
Damaged or defective
Glacier Bay Products - Missing parts
So, my contractor and I bought a Cordona vanity. From the information, I clearly understood that the faucets were not included, but I was surprised that the handles to open the doors weren't there, as well. How do I get those? Or, does my contractor need to make the request.
Review
Product
Reason of review
missing parts
Preferred solution
Let the company propose a solution
Glacier Bay Products in Irvine, California - Handheld showerhead
The cheap plastic around the connection broke
Review
Product
Reason of review
Bad quality
Loss
$55
Preferred solution
Deliver product or service ordered
Glacier Bay Products - Leakiing bathroom faucet
My Glacier bay bathroom facet is leaking at each handle. A worker a Lowes told me if I was to write you a that you would send me a kit to fix my problem. Is this true?
Review
Reason of review
Just a leaking faucet
Preferred solution
Let the company propose a solution
Glacier Bay Products - Question about new toilet loosing water/troubleshooting
Hi, a few months ago I bought 3 Glacier Bay dual-flush toilets and installed all three in my home. I noticed one of the toilets started running every 10 minuets or so. It wasn’t a big deal until I saw my recent water bill spike. So one night I turned off the water going to that toilet and woke up the next morning the bowl was almost empty. I don’t see a leak or any dripping on the floor so I’m very confused as to where the water is going? Also two out of the three toilets button area is starting to turn a greenish color. Please help.
Review
Product
Reason of review
Damaged or defective
Loss
$15
Preferred solution
Let the company propose a solution
Glacier Bay Products in San Antonio, Texas - Cracked toilet base
Need to collect numbers they require from tank since sticker is rubbed from base.
Review
Product
Reason of review
Damaged or defective
Loss
$260
Preferred solution
Replacement & cost for installation
Glacier Bay Products - Vanity
We bought a vanity had to get parts shipped to us that were not installed properly. Now it’s barely over a year old and has fallen apart will never by another product going to have to replace it at our expense as they don’t back there products.
Review
Pros
- I am waiting for a reply
Cons
- Cheaply made
Reason of review
Bad quality
Loss
$600
Preferred solution
Full refund
Tags
Update by user Sep 13
Update: I did get a call from GB a day later and a very pleasant woman asked relevant questions about the problem. She took my address and is sending a replacement hose via regular mail which should arrive in 10-14 business days, no charge. The customer service center...
Review
Pros
- Decent inexpensive products
Cons
- I am waiting for a reply
Reason of review
Poor customer service
Loss
$129
Preferred solution
Let the company propose a solution
Tags
Glacier Bay Products in Gold Coast, Queensland - Need replacement parts
The handle to my shower was stripped. Couldn’t get it off. Finally got it off. Replaced the cartridge after 4 trips to 2 Different stores and then finally Amazon. Now I still can’t get the old cartridge part out of the old handle that strict. I’m a single woman trying not to have to replace the cartridge that requires me to Sauter in new piping for my bathroom. This is beyond frustrating.I’ve literally wasted an entire week without a shower at my own home for no reason because this part cannot be found.
Review
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Glacier Bay Products in Seaside, California - Kitchen faucet handle is loose. The set screw will not hold handle in place.
The handle on my Glacier Bay kitchen faucet is loose. The set screw will no longer hold the handle in place, no matter how hard I tighten the screw.
Review
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Glacier Bay Products - MISSING KNOBS
I bought an over the toilet cabinet and although the products is pretty, there were NO KNOBS included in the box. Now I have to go back to Home Depot and try to get two matching knobs, because I also purchased a matching vanity that did have knobs included.
Review
Reason of review
Not all hardware included
Preferred solution
I want 2 knobs to replace the 2 missing in the box
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