Glacier Bay Products Reviews

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Defective product

4.9
Glacier Bay Products - Defective product
Glacier Bay Products - Defective product
Glacier Bay Products - Defective product
Bought this toilet defective and here is the crack. Did not inspect toilet before installing. Once installed toilet sprayed water out of this crack. Customer will not pay a second labor charge. Called your company and all you would do is issue me a $50 gift card to Home Depot. Since it was a manufacturer defect, I think you should reimburse me, the $125 labor charge. Thanks

User's recommendation: Installed several of these toilets, without any problems, but I would recommend everyone that buys one to inspect the toilet before you install it.

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1 comment
#1972901

obviously

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0 0
ID
#2351745 Review #2351745 is a subjective opinion of poster.
Location
Montgomery, Alabama
Product
Glacier Bay Products Toilet
Pros
  • Price
  • Good value
Cons
  • Factory mold defect
Loss
$125
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Replacement for broken toilet lid

3.0
I am trying to get a lid replacement for my toilet. So far have not been able to find anywhere. Also no contact with Glacier Bay since theres no phone to contact them?
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ID
#3014050 Review #3014050 is a subjective opinion of poster.
Location
Lake Worth, Florida

Still upset

3.0
I called glacier Bay AKA home Depot trying to get some information on an umbrella drain. Needless to say I had to look up the SKU number for them even though I told them what the product was. Only then did we realize that it was out of stock and who knows when it'll be back in stock. Obviously they don't

User's recommendation: Beware.

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ID
#3013963 Review #3013963 is a subjective opinion of poster.
Location
Boonton, New Jersey

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Substandard product QC.

3.0
The red/green safety suction status indicator system is flawed - owing to a faulty design issue. The indicator can't indicate green because the piston running in its channel is mounted below the rubber suction cup's thickness - thus limiting its travel and activation of a green indicator status at both compression locations. The handgrip works well and is safe - so one has to disregard the red/green indicator system, as it only provides a false negative reading even when fully compressed and at maximum suction efficiency.

User's recommendation: The product works well, but the installation indicator system is inaccurate.

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ID
#3011469 Review #3011469 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Parts info

5.0
Hi l bought the toilet set glacier bay # 215 583 last year from home depot and was going to install it know l just opened the box and the water tank top ceramic cover was cracked and l can't find the part at any home depot store can l get this part shipped from your side if possible Adrese details is. 424 Jefferson Ave staten island NY 10306

User's recommendation: excellent.

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ID
#3006154 Review #3006154 is a subjective opinion of poster.
Location
The Bronx, New York

Double vanity top

I cannot seem to find a 60" intergrated cultured marble vanity top with rectangle sinks and 4" holes for the faucet, please help
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ID
#3000942 Review #3000942 is a subjective opinion of poster.
Location
Sunset, Louisiana
New Reviewer

Cold handle wrong one

Glacier Bay Products - Cold handle wrong one
Glacier Bay Products - Cold handle wrong one
We got a faucet with two hot water handles and need the correct cold handle to fix our problem!!!! Please send CORRECT PART!!!! Address Angi Deaton 305 N 1st St Guthrie Center, Iowa 50115 Thanks Angi Deaton
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ID
#2995159 Review #2995159 is a subjective opinion of poster.
Location
Urbandale, Iowa
Loss
$80
Preferred solution
Deliver product or service ordered

Parts

Terrible experience still not resolved. This has been going on for two weeks. I am trying to get a cartridge for a diverter and I was told it was being sent and after two weeks I now find out its not.
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ID
#2991201 Review #2991201 is a subjective opinion of poster.
Location
Miami, Florida

Faucet gone bad

5.0
My experience was very pleased and the person that helped me would not get off the phone until I was happy and received all my parts that was needed.
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ID
#2990840 Review #2990840 is a subjective opinion of poster.
Location
Phoenix, Arizona

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Toilet Tank Cracked - Major Water Damage

3.0
Glacier Bay Products - Toilet Tank Cracked - Major Water Damage
Purchased toilet aprox 4 years ago. Came home and found up to 2 inches of water in our basement. The culprit...CRACKED TOILET TANK! My insurance will pay for water removal and reconstruction less my deductible. I will never purchase this Brand again! My insurance company also stated that I might be able to get the manufacturer to reimburse me for my deductible since it was a defective product.

User's recommendation: Buyer Beware.

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ID
#2990128 Review #2990128 is a subjective opinion of poster.
Product
Glacier Bay Products Toilet
Cons
  • Tank cracks
Loss
$1283
Preferred solution
Reimbursement of my insurance deductible $1283 based on you sell defective products.

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Verified Reviewer New Reviewer

Water leak from the faucet copper pipes line cause by corrosion.

2.0
Glacier Bay Products - Water leak from the faucet copper pipes line cause by corrosion.
Glacier Bay Products - Water leak from the faucet copper pipes line cause by corrosion.
Glacier Bay Products - Water leak from the faucet copper pipes line cause by corrosion.
Update by user Oct 20, 2021

My faucet needs a new faucet replacement due to water leak from corroded copper tube connected to the faucet. It's a joke that I have to produce a proof of receipt That I bought it 10 years ago and it's a big joke that I have to take the faucet out of my kitchen sink just to bring it at home depot. I will never buy your product.

Original review posted by user Oct 18, 2021
I got water leak under the faucet. According to the, that it's not repairable. Needs to replace new faucet.
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ID
#2984122 Review #2984122 is a subjective opinion of poster.
Preferred solution
Free faucet replacement

Good Response

2.3
The company worked with me and is replacing the part. The agent was very willing to work to resolve the issue to my satisfaction.

User's recommendation: Be careful what you buy.

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ID
#2973033 Review #2973033 is a subjective opinion of poster.
Location
Klamath Falls, Oregon

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Verified Reviewer New Reviewer

Missing nut to mount faucet

5.0
I'm missing a few pieces to mount the faucet. The person on the phone was super helpful and gave me a complete list of parts. I'm going to identify the parts that are missing because that's I can actually missing a couple and I am hoping to find a way to get them. I went to Home Depot and they did not have them.

User's recommendation: So far are you doing a great job.

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ID
#2965214 Review #2965214 is a subjective opinion of poster.
Location
Ballston Spa, New York
New Reviewer

Shower cartridge

2.0
of course i dont have the model number. thats why im calling . very short answered and didnt help at all.
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ID
#2963264 Review #2963264 is a subjective opinion of poster.
Location
Austin, Texas

Part replacement request

Submitted the request on October 3rd and havent received any response. Not sure how to follow up and still waiting
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ID
#2961462 Review #2961462 is a subjective opinion of poster.
Location
Vaughan, Ontario

Question about a faucet part

Nobody to contact for cartridge replacements that are not stocked at local home depot tho you are exclusive to home depot? What a mess to call HD customer service to try and converse for cartridge. Why don't you stock any spare parts? I like glacier bay but won't recommend anymore, i can't fix an exclusive HD product by going to home depot

User's recommendation: Stock some parts like the other guys not exclusive to HD.

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ID
#2960042 Review #2960042 is a subjective opinion of poster.
Location
Los Angeles, California

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