Glacier Bay Products

Glacier Bay does not make available products customers require even though your retail outlets "advertise" the products. The products, such as "comfort height" (i.e.

shorter bowls) or round bowls, though listed on packaging are not available at Home Depot nor are the UPC / skew numbers available to purchase online through customer service.

If "chair height" is the ADA requirement for people with disabilities, what about the rest of the population that requires shorter toilets, that are not using: wheel chairs, crutches, or walkers? To stop the confusion check the shipping boxes your current McClure line toilets are packed, and you will verify your marketing is faulty and your packaging is fraudulent.

Glacier Bay, specifically indicates McClure single piece toilets are produced in four styles: Elongated Bowl, Round Bowl, Chair Height (seat 16+ inches) and "Comfort" Height (seat less than 16 inches) However, the UPC and skew numbers for the lower height toilet to accommodate the physical limitations of people with disabilities (or just shorter legs) are not available. I called Niagra (the manufacturer) whose representative indicates that they create toilets due to ADA requirements, however ignoring the rest of the population that does not use wheel chairs nor requires taller toilets.

How do I acquire the shorter seat toilet indicated on the toilets' shipping boxes at Home Depot but not maintained in inventory at the retail outlets, not available through customer service (i.e.: online)? Notice the container in the attached photo indicates that four different models of the McClure are on the market!!!

I purchased a Glacier Bay Marcie Touch kitchen faucet fom Home Depot 12/26/2023.

I hired a plumber to install it at a cost of $125. It was installed only to discover it was defective.

He advised purchasing a better brand which I did from Home Depot.

The plumber returned to remove and replace the defective Glacier Bay and replaced it with a more expensive Delta Faucet for an additional charge of $125.

Had the Home Depot brand faucet not been defective, I would not have incurred the additional expense.

I think Home Depot should reimburse me for this extra charge. A copy of the plumbing service invoice can be provided to confirm the charges.

Sincerely,

Carl Weisser

I purchased four vanities for a new home construction in January 2023. The vanities were installed in June of 2023.

One vanity was returned due to broken top and replaced with a new one. Immediately following installation and with general use three of the four vanity tops are marked and stained. Water splashes have left marks and staining that are visible.

I have owned and purchased glacier bay vanities in the past for my rental cottage with no issues or problems so I expected these vanities to be of equal quality. I am hoping these are covered under warranty as they are less than 6 months old installed.

So we bought a Glacier Bay kitchen faucet & i love it so far. No probs yet but weve only had it for one week, lol.

My comment is merely this: whatever happened to companies who value their customers loyalty & are excellent @ fulfilling their promises & warranties?

Everything in this nation has gone downhillcustomer service, knowledgeable employees, upper ranking company employees who dont care they are getting horrible reviews for their products, etc. Its irresponsible & infuriating.

Hire knowledgeable employees or @ least train them so they know how to answer cust svc & warranty questions. If this keeps happening the next thing you know you will lose most of your business from customers who have been ignored, & word of mouth advtsg really does work well. And there goes your profits.

Demand goes down, you dont improve your weaknesses, and your company is done. Good luck with that.